You have a period of 45 days from receipt of the product to return it (if you are a consumer and user in accordance with the applicable regulations, this period includes the period you have to exercise your right of withdrawal for online purchases).
The return of the product will only be accepted if:
- The product has not been used.
- The product is in perfect condition.
- The product is returned well packed in the original packaging and containing all its accessories, manuals, labels, and any other components, all of them also unused and in their original packaging, if any.
- All the necessary documentation for the return is sent within 45 days of receipt of the product to be returned.
To proceed with the return of the product, you must send the following documents to the e-mail address returns@kateurope.com:
- The purchase invoice for the product.
- The duly completed product return form.
- A photo of the technical data sheet or registration document of the vehicle for which the product was purchased.
Upon receipt of all the documentation necessary to process the return, Kat Europe will send the carrier to collect the returned product from the collection address you have indicated on the return form. You undertake to keep and store the product in an appropriate manner for as long as it is in your possession.
The return costs, amounting to €19.00, shall be borne by the purchaser and deducted from the amount to be refunded, except in the following cases where the return costs shall be borne entirely by Kat Europe:
- Return of a product which presents manufacturing defects and where the warranty has been approved by Kat Europe. Please note that defects caused by misuse, neglect, damage to property, tampering, improper adjustment or ordinary wear and tear, as well as defects due to improper installation in your vehicle will not be considered manufacturing defects.
- Return of a part due to logistical issues attributable to Kat Europe (e.g. product that has been damaged in shipping transport or does not correspond to the product ordered by the customer).
The buyer is solely responsible for the choice and selection of the Products. It is the buyer's responsibility to ensure the compatibility of the Products chosen with his vehicle and to check the characteristics of his vehicle before placing an order.
In the event that the carrier returns the order due to absence at the delivery address, or failure to collect the package at the collection point within the deadline set by the carrier, the cost of the return shall be borne by the buyer.
Once the returned product has been received at our warehouse, Kat Europe will check the condition of the product in order to determine the reason for the return and the condition of the returned product. We reserve the right to refuse a refund, in whole or in part, if the returned product does not meet the return requirements specified herein.
In the event that all the requirements to approve the return are met, Kat Europe will refund the price of the product (deducting the shipping and return costs when they correspond to the customer) by the same method of payment used by the customer to make the purchase, within 15 days of receipt of the product at Kat Europe's facilities.
Kat Europe does not admit shipments to postage due or by transport agencies with which we do not do business. In any case, before making any return, you must contact us. Kat Europe does not admit shipments to postage due or by transport agencies with which we do not work. In any case, before making any return, you must contact us.
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