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  1. Help Center Kat Europe
  2. Frequently asked questions

Frequently asked questions

Before purchasing

  • 6. How can I pay for my purchase?
  • 11. When will I receive my purchase?
  • 1. Is it possible to confirm whether the product I have chosen does match my car?
  • 2. Could you please provide some advice on universal catalytic converters?
  • 3. Are your products new or second hand?
  • 4. Are your catalytic converters ceramic or metallic?
See all 13 articles

While ordering

  • 3. How can I know when I will receive my order?
  • 1. I have just placed an order and I realized I made a mistake on my personal data, what can I do?
  • 2. I cannot pay with my credit card. What can I do?

Aftersales

  • The catalytic converter I bought is not the one my car requires. Can I return it?
  • 2. The catalytic converter that I bought is not the one my car requires. Can I exchange it?
  • 3. The catalytic converter or particle filter that I bought does not work properly. Does it have any guarantee?
  • 4. In which cases will a guarantee not be accepted?
  • 5. The catalytic converter I bought does not work properly. What should I do?
  • 6. The particle filter I bought does not work properly. What should I do?
See all 7 articles

All the information you need to buy in Kat Europe

  • How to buy in Kat Europe?
Help Center Kat Europe
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