Frequently asked questions

Before purchasing

• 6. How can I pay for my purchase?
• 11. When will I receive my purchase?
• 1. Is it possible to confirm whether the product I have chosen does match my car?
• 2. Could you please provide some advice on universal catalytic converters?
• 3. Are your products new or second hand?
• 4. Are your catalytic converters ceramic or metallic?

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While ordering

• 3. How can I know when I will receive my order?
• 1. I have just placed an order and I realized I made a mistake on my personal data, what can I do?
• 2. I cannot pay with my credit card. What can I do?

Aftersales

• The catalytic converter I bought is not the one my car requires. Can I return it?
• 2. The catalytic converter that I bought is not the one my car requires. Can I exchange it?
• 3. The catalytic converter or particle filter that I bought does not work properly. Does it have any guarantee?
• 4. In which cases will a guarantee not be accepted?
• 5. The catalytic converter I bought does not work properly. What should I do?
• 6. The particle filter I bought does not work properly. What should I do?

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All the information you need to buy in Kat Europe

• How to buy in Kat Europe?